Compliance

We are here to help

While most issues between client and clinician can be addressed directly, some situations could require escalation. To comply with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.

 

Please always feel free to reach out to provide feedback or constructive criticism or complaints by contacting the practice at: burnslillycounseling@gmail.com. We want to be able to identify problems and make changes on our end if necessary.

Additionally, if you have had a positive experience, we also hope you will share that with us as well at burnslillycounseling@gmail.com

  • If you believe you have been a victim fraudulent business practices in the State of Texas you may contact the Attorney General's Office to file a consumer complaint.

    Click here to learn more about your consumer rights.

  • If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, you may contact the licensing board.

    Click here to access the Texas Code.

  • We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. You must reach out directly to the specific clinician you worked with, as Burns Lilly Mending Minds does not own rights to client records. If you are requesting any records from a clinician that no longer works with our practice, we are unable to provide that information, and you would have to contact that clinician directly.

    Administrative charges may apply.

     you may call or email us for more information about this process:

    burnslillycounseling@gmail.com