Consumer Access to Health Care Records & Complaint Information
In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Burns Lilly Mending Minds provides the following information to assist consumers in:
• Requesting health care records
• Contacting the licensing authority
• Filing a consumer complaint
Please always feel free to reach out to provide feedback or constructive criticism or complaints by contacting the practice at: burnslillycounseling@gmail.com. We want to be able to identify problems and make changes on our end if necessary.
Additionally, if you have had a positive experience, we also hope you will share that with us as well at burnslillycounseling@gmail.com
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If you believe you have been a victim fraudulent business practices in the State of Texas you may contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
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If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, you may contact the licensing board.
Click here to access the Texas Code.
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We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. You must reach out directly to the specific clinician you worked with, as Burns Lilly Mending Minds does not own rights to client records. If you are requesting any records from a clinician that no longer works with our practice, we are unable to provide that information, and you would have to contact that clinician directly.
Administrative charges may apply.
you may call or email us for more information about this process:
burnslillycounseling@gmail.com
please note: If requesting records on behalf of another person, documentation showing legal authority (such as guardianship or medical power of attorney) is required.
Identity verification may be required to protect patient privacy.